Stripe::Webhook.construct_event(request_body, signature, endpoint_secret) Postage & Delivery PolicyAt Vulcan Forgeworks, each piece is handcrafted. Whether you’re ordering a fossil-inspired pendant or a gothic Whitby Jet piece, we take care to ensure your item arrives safely and beautifully packaged. *At current we just offer services to UK customers.*Processing Time- Ready-to-ship items are usually dispatched within 2 to 4 working days.
- Custom or made-to-order pieces may take longer depending on complexity. Estimated lead times are shown on product pages or discussed during commissioning.
Shipping MethodsWe ship worldwide using trusted carriers.- UK orders are sent via Royal Mail Tracked 24 or 48.
- International orders are sent via tracked services.
Estimated delivery times:- UK: 1 to 3 working days
- Europe: 5 to 10 working days
- Rest of World: 7 to 14 working days
Tracking & Insurance- All orders include tracking. You’ll receive a tracking number once your parcel is dispatched.
- High-value items are insured.
Customs & Import Duties- International buyers are responsible for any customs duties, tariffs or import taxes etc.
- We do not mark items as gifts or falsify customs declarations - please do not ask that we do this.
- Custom items
- These, having been made exclusively for you cannot be returned unless there is a serious defect in the workmanship/a fault.
PackagingEach item is carefully wrapped and boxed. Packaging may include handwritten notes or details about the materials used and the contents.Delivery IssuesIf your parcel is delayed, lost, or arrives damaged:- Contact us within 7 days of the expected delivery date.
- Include your order number and any relevant photos.
- We’ll work with the courier to resolve the issue and offer a replacement or refund if appropriate.Postage costs for any returned items are to be bourne by the customer.
- Any damages must be reported upon delivery of an item.